Job Summary
The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges and continuous learning. A creative brainstormer who can think 'outside the box' and find solutions to complex problems. This is a temporary position with the potential for extension based on performance and business needs. This position is for seasonal work, project term June - August.
About The Company
Superior helps financial institutions in all sectors drive performance and deliver results while improving their customers' experience with our premier service and dedicated management solutions. We achieve outstanding results by fostering an environment that empowers employees and encourages teamwork - taking personal responsibility for the company’s success.
Responsibilities
- Become expert in assigned software and/or hardware systems
- Train customers on new software systems
- Demo application's functions and how best to navigate new features
- If needed, test computer systems, networks, and hardware to ensure proper function
- Respond to calls, emails, and chats to assist in troubleshooting problems
- Replicate reported technical problems and look for solutions
- Install updates to software and hardware as required
- Complete training and development requirements on time
- Work with management to identify and foster positive change and business efficiencies
- Maintain proper documentation on customer interactions, system responses, and issue resolution
- Train colleagues and customers on how to effectively use systems and components
- Attend and actively participate in team meetings
Required Qualifications
- Computer proficiency in Windows, and Microsoft Office, MAC is a plus
- Familiarity with various levels of technology including software and hardware updates
- Customer service experience
- Excellent written and verbal communication skills
- Positive and 'go-getter' attitude
- Strong attention to detail
- Patience, empathy, and compassion working with people at all levels of knowledge and skill
- Belief in the TEAM philosophy – Together Everyone Achieves More
- Excellent time management skills and able to work productively with minimal supervision
- Ability to explain technical problems in simple terms
- Good problem-solving skills
Preferred Qualifications
- 3 to 5 years of experience in a training or technical support role
- Financial industry or banking experience
- Ability to use active-listening: asking open-ended and closed-ended questions to determine what is needed in various situations
- Leadership skills
Available Hours
- Shifts available from 8am pacific to 6pm pacific, Monday through Friday
- Hours may change based on project assignment
- This is a temporary position with the potential for extension based on performance and business needs
Location
- Remote
- Preferred location in California and Nevada
- If in California, potential to visit Santa Fe Springs office or work Hybrid with up to 2 days in office
Pay Range
- $18.00 to $27.00 per hour depending on experience
Other Requirements
- Must pass a post-offer background investigation, physical, and drug test to the satisfaction of Superior.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.