Company Culture & Client Focus
Superior Press achieves outstanding results by fostering an environment that empowers employees and encourages teamwork and taking personal responsibility for the company’s success.Watch
In 1995, Bob Traut was president of a national graphics company headquartered in Chicago far away from his four sons in California. An opportunity presented itself for Bob to invest in a small, struggling check printer based in Los Angeles. Bob took a chance on this company in the hopes of returning to California and fulfilling a lifelong dream of a family business working side by side with his four sons.
Born out of the Great Depression in 1931, Superior Press had always maintained a strong client service reputation within the banking industry, but was in need of new leadership and a new strategic direction. Bob’s vision to create lasting banking relationships built on trust, focusing on personal service, and delivering multiple cash management products to banks’ largest and most important business clients in a single touch launched its new evolution and is the catalyst for its substantial growth over the past two decades.
Our Story, Our Culture, and Our Success can best be shared in three Milestones:
In 1999, Superior Press received the “dreaded phone call” from its largest bank client. The bank would be consolidating multiple vendor relationships and outsourcing them all to a large Fortune 500 firm. Superior Press stood to lose all of its business with the client.
Undeterred and confident in his team’s understanding of the bank’s biggest clients and their nuanced ordering behaviors, Bob asked the bank’s executive leadership for an opportunity to present our solution. In a David versus Goliath storyline, it was immediately apparent Superior Press’s team knew more about the banks largest clients and had prepared the better transition plan to make it happen seamlessly. Superior’s “One Stop Shop Treasury Supply Desk” was born.
This solution, a thriving core of the business today, offers banks the ability to consolidate supply vendors, leverage outsourced resources for fulfillment of banking supplies across multiple cash management products and improve the speed and effectiveness of on-boarding new commercial clients.
In 2005, while attending a banking product conference, Superior Press executives watched a check scanner demonstration for a new payment solution called Remote Deposit Capture (RDC). Following the demo and a series of questions about client distribution plans, tech support and other servicing needs, the bank product manager’s initial query was: “I thought you guys were only check printers?”
Twelve years later and 140,000 check scanner orders fulfilled to a 100% SLA of same day shipping without error, Superior Press is a premier nationwide partner to banks for scanner fulfillment, hardware maintenance, warranty solutions, tech support, and provider of end user risk assessments in support of RDC regulatory guidelines.
In 2015, Kevin Traut, President, received a LinkedIn invitation from a banking industry executive to discuss a new cash management product opportunity. After hearing Superior Press’ name repeatedly mentioned in bank presentations as an ideal partner to help launch a “bank facing” remote cash capture product, this industry executive reached out to connect. The invite turned into an opportunity. What followed were several months of interviewing bank product managers and industry service providers to offer a solution that solved for the current product gaps in the legacy CIT model and planned for the future product needs of a bank facing solution. This effort culminated in Superior Press launching its “Bank facing, Smart Safe, Managed Services Solution” and onboarding its first commercial bank in late 2016.
All of this is a result of accepting a LinkedIn invitation and being an organization with a reputation within the banking industry for service excellence, efficient product delivery, and a team who listens to its clients to help solve for pain in current cash management product solutions.
Superior Press is a family owned and operated company that embraces change, encourages innovation, and strives for value-driven growth.
“We like to delight our clients, and the way you delight your clients is to have happy employees who respect each other, who have integrity, and who do the right thing.”
Bob Traut, Chairman/CEO
“I think the Superior Press difference is that we deliver. If you ask us to do a job, we won’t take that on unless we can deliver with 100% satisfaction.”
Steve Traut, Senior Vice President of Sales
“We have relationships with 3 of the 4 largest commercial banks in the nation, and we continue to grow those by listening to them, expanding on that relationship and helping them be successful.”
Kevin Traut, President/Chief Operating Officer
“My dad has always had this dream of having a family company where all his boys worked, where he saw us every day, we interacted, we got along together, and we were successful. Now, that’s all come to fruition, and we couldn’t be happier.”
Jason Traut, Chief Financial Officer