Technical Assistance Center

Technical Assistance Center

We take on the heavy lifting so you don't have to.

Are you planning to move your clients from one platform to another that requires customer service with a special skill set? Perhaps you need to roll out a software upgrade for a legacy system? Let Superior Press handle the heavy lifting with our Technical Assistance Center (TAC), a dedicated call center to execute your client’s technical support for treasury and cash management programs and hardware. We will work with you to understand your support needs and map out a plan to complete the program goals in an efficient timeline.

How We Do It

Dedicated Resources

Dedicated Resources

We source and assemble an experienced team of technicians for your program, who will be trained on the software and systems specific to your requirements. Based on the specific program requirements and approximate time to complete the support tasks, we will determine the right number of TAC Technicians that are needed to support your clients.

Customer Outreach

To ensure the best outcomes, we implement a customizable outreach program including email, phone, web landing pages, and online appointment scheduling interface. Client communications are integrated into our ticketing system, enabling triggered and follow-up contact points.
Computer

Reporting & Insights

A full suite of reports can be customized to individual client needs, including call center metrics, ticket completion statistics, outreach engagement, and customer satisfaction. Program reviews focus on best practices and providing insights to improve outcomes.

Benefits

  • Improved Efficiencies

  • Move Fixed to Variable Costs

  • Access to Subject Matter Experts

  • Improved Customer Satisfaction

  • Quick Deployments

  • Reduce Overhead

Contact a Product Specialist to learn more about our Technical Assistance Solutions.

Contact Us

RDC Platform Migrations


Support conversion to new Remote Deposit Capture platform through virtual install and testing support.

Software Installs & Upgrades


Ensure all your clients are using the latest software to support your treasury programs.

Mergers & Acquisitions


Consolidate multiple brands to one platform with supporting hardware and system support.